Frequently Asked Questions
Orders & Shipping
How long does shipping take?
Standard orders ship within 2–4 business days. Delivery typically takes 5–8 business days within the continental United States. You will receive a tracking number by email once your order ships.
Do you ship internationally?
At this time, we ship within the United States only. We are working to expand our shipping destinations.
Can I change or cancel my order?
If your order has not yet shipped, please contact us as soon as possible. Once an order has shipped, it cannot be modified or cancelled, but you may return it after delivery.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery. Items must be unused and in their original packaging. Please visit our Returns page for full details.
How do I start a return?
Contact us at the address on our Contact page with your order number and the reason for your return. We will provide a return shipping label and instructions.
Are exchanges available?
We do not offer direct exchanges at this time. Please return your item and place a new order for the replacement.
Products
Are your products covered by a warranty?
All Top Flight Goods products are guaranteed against defects in materials and workmanship. If you believe your product is defective, contact us with your order number and a description of the issue.
What materials do you use?
Our luggage features aerospace-grade polycarbonate shells with YKK zippers and brushed brass hardware. Leather goods use full-grain leather with vegetable-tanned trim. Fabric items use high-denier ballistic nylon. Material details are listed on each product page.
Are your products TSA-approved?
Our carry-on spinners (21 in) meet TSA carry-on size requirements for most domestic airlines. Always check your specific airline’s size restrictions before travelling.
Payment & Security
What payment methods do you accept?
We accept Visa, Mastercard, American Express, and Discover through our secure checkout, powered by Square.
Is my payment information secure?
Yes. All payments are processed through Square’s PCI-compliant payment infrastructure. We never see, store, or have access to your full card number. For more information, see our Payment & Security page.
Account & Privacy
Do I need an account to order?
No. You can check out as a guest. Creating an account lets you track orders and save your shipping address for future purchases.
How do you use my personal information?
We use your information only to fulfil your order, communicate about your purchase, and comply with legal obligations. We do not sell or share your information with third parties for marketing. See our Privacy Policy for full details.